A GoDocs customer faced a bureaucratic brick wall: a Hawaii County Recorder was stalling their loan closing due to personal preferences regarding MERS documentation.
Enter Our Superhero : Tucker Wade, senior director of legal & compliance
Instead of simply stating, “We’re legally correct,” Tucker went above and beyond, directly contacting a Senior Counsel at MERSCORP. He presented the GoDocs approach to MERS documentation. The Senior Counsel not only validated the GoDocs approach but offered official confirmation to any concerned parties, affirming MERS’s full approval of our methodology. This proactive move armed the customer with confidence against future challenges.
But Tucker’s dedication didn’t end there. Recognizing the customer’s practical difficulties, he devised a “belt and suspenders” addition to our documents, a supplemental measure to appease the County Recorder’s preferences, even though they weren’t legally required. This exemplifies GoDocs’ commitment to practical solutions and customer satisfaction, proving we are true partners and not just another software provider.
