Location: Remote (U.S.)
Department: Legal
Reports to: Chief Legal Officer
Company Description
GoDocs is the leader in automated commercial loan closing document solutions, providing lenders with a faster, more reliable way to generate consistent, accurate, and fully compliant closing documents. With continuous regulatory updates, GoDocs ensures smooth closings, even during periods of high demand, so lenders can stay focused on growth.
Job Description
The Senior Director, Legal Operations & Product Counsel serves as the Head of the Legal Operations Vertical and the operational bridge between Legal, Operations, and Customer Support. Reporting directly to the Chief Legal Officer (CLO), this highly visible senior leadership role drives the legal integration of product content, operational workflows, and customer solutions. The role is central to minimizing operational risk, ensuring content integrity and operational accuracy, and advancing GoDocs’ growth strategy—all while delivering a high-touch, white-glove customer experience.
Duties and Responsibilities
Customer Leadership:
- Serves as the primary operational escalation point for Legal-Operations-related customer inquiries, partnering with the CLO for final resolution as appropriate.
- Acts as the operational Voice of Customer (VoC) for the Legal function, synthesizing customer feedback and operational insights to inform product enhancements, documentation improvements, and executive decision-making.
- Drives seamless legal integration within customer service operations, including onboarding, customer-initiated customization requests, and special instructions, in partnership with the Operations team.
- Provides expert guidance to customers on the effective use of GoDocs software features.
- Ensures delivery of a consistent, high-touch, white-glove customer experience.
Product Content Ownership:
- Leads the end-to-end process for Commercial Real Estate (CRE) and Commercial & Industrial (C&I) product content enhancements.
- Analyzes complex legal and market considerations, synthesizing customer and operational inputs into product requirements, timely improvements, and system specifications, ensuring accuracy and clarity.
- Drafts and refines substantive legal provisions and user-facing content, embedding them into automation rules and dynamic workflows.
- Partners with the Compliance Team/Vertical — the compliance function within the Legal department — to support integration of compliance-driven enhancements into CRE & C&I content while providing subject matter expertise on customer-facing solutions.
- Drafts and manages redlines and tickets in coordination with the CLO, the Product team, and the Compliance Team/Vertical.
- Works closely with the CLO and other stakeholders to shape and execute the legal content roadmap and prioritize new product lines and initiatives.
Operational Governance:
- Leads the Legal Operations Collaborative (LOC): chairs meetings, assigns workflows, tracks deadlines, and facilitates coordination across teams.
- Partners with Operations, Product, and Development to improve workflows at the Legal-Operations intersection, enhancing efficiency and mitigating risk.
- Provides mentorship and oversees training for internal teams (especially Operations) and external customers, equipping stakeholders with consistent product knowledge, documentation standards, and best practices to strengthen collaboration and execution.
Knowledge, Skills, and/or Abilities Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Deep working knowledge of diverse CRE loan types, such as construction, bridge/transitional, stabilized/permanent financing, mezzanine, acquisition, and refinancing facilities.
- Deep knowledge of C&I loan structures, such as term loans, revolving credit facilities, asset-based lending, syndicated lending, and working capital facilities.
- Demonstrated expertise in leading negotiations and documenting complex commercial loan packages across lender types (banks, credit unions, private lenders, etc.).
- Ability to lead cross-functional initiatives with influence and accountability.
- Exceptional communication skills, with the ability to build trust and drive collaboration across teams to solve complex legal and operational challenges.
- Strong organizational and project management skills, with meticulous attention to detail and legal accuracy.
- Strong client-facing skills, with the ability to deliver clear guidance and foster long-term relationships.
Educational/Vocational/Previous Experience Recommendations
- J.D. from an ABA-accredited law school with active bar membership in good standing.
- 7+ years as a transactional attorney, including law firm experience and/or progressive in-house roles (or equivalent combination), with a primary focus on commercial finance, including significant experience in Commercial Real Estate (CRE) finance.
- Substantial experience (3+ years) leading lender representation at a law firm in structuring, due diligence, documentation, negotiation, and closing of commercial real estate finance transactions; experience with SBA or other related lending programs is a plus.
- In-house experience in progressively responsible roles within financial services, legaltech, or fintech is highly preferred.
- Experience working in agile or iterative development environments (e.g., sprint planning, scrum ceremonies, Jira or similar ticketing systems) is a plus.
Note: While this role is benchmarked at 7+ years, highly qualified candidates with fewer years of experience but exceptional relevant background and demonstrated leadership in CRE and C&I finance are strongly encouraged to apply.
Compensation & Benefits
- Salary Range: $175,000 – $205,000 annually, commensurate with experience.
- Benefits: Comprehensive package including health, vision, dental, 401(k), flexible time off, and paid parental and medical leave.
- Culture: Collaborative, learning-oriented team environment with strong opportunities for professional growth and advancement.
- Impact: Shape the future of commercial lending by innovating at the intersection of law and technology.
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.
GoDocs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
