Creating a Better Borrower Experience

Creating a Better
Borrower Experience

GoDocs simplifies the complexities of closing complex commercial loans by providing an advanced, user-friendly platform that offers unparalleled precision, speed, and compliance.

Commercial lenders face the challenge of creating a positive borrower experience in an inherently complex lending process.

Borrowers Walk Away

In a competitive lending market, this can result in diminished borrower satisfaction, a weakened reputation, and lost opportunities for repeat business and referrals.

(Source: Forbes Financial Services Report)

88% of Commercial Borrowers

88% of commercial borrowers say loan turnaround time directly influences their choice of lender.

(Source: ABA Banking Journal)

Broken Loan Experience

With numerous stakeholders, extensive documentation, and regulatory compliance requirements, borrowers often encounter delays and frustration due to:

Manual processes leading to inefficiencies.
Miscommunication between parties.
Unexpected issues such as title defects, appraisal delays, or last-minute document requirements.
Lack of transparency, creating stress and uncertainty for borrowers.

82% of commercial borrowers

82% of commercial borrowers say a smooth and efficient loan closing process increases their likelihood of returning to the same lender for future loans.

(Source: ABA Banking Journal)

75% of commercial borrowers

Implementing automated document generation can cut closing times by 30–50%, significantly reducing delays and lost revenue.

(Source: ABA Banking Journal)

40% Repeat Business

Faster Closings Drive Market Share: Lenders who close loans 20–30% faster than competitors win 40% more repeat business from borrowers.

(Source: National Association of Commercial Lenders)

Better Docs, Happier Closings, Repeat

GoDocs helps lenders create an efficient, transparent, and stress-free experience for borrowers, leading to higher satisfaction, stronger relationships, and repeat business.

Speed ensures lenders stay competitive, meet borrower expectations, and maximize their operational efficiency.

By automating document generation and ensuring compliance, GoDocs enables lenders to efficiently manage unpredictable peaks in the commercial loan market, so borrowers don’t experience delays.

Efficiency: Automates and accelerates the documentation process, minimizing delays and errors.

Integration: Easily integrates with existing Loan Origination Systems (LOS), ensuring a seamless flow of data and documents.

Customization: Provides customizable document templates that cater to the unique needs of each borrower and loan type.

Transparency: Enhances communication by providing borrowers with a clearer view of their loan progress, reducing uncertainty and stress.

Cost-effective: Eliminates the need for expensive outside counsel, keeping costs low while improving the borrower experience.

White-glove customer success: Best-in-class, responsive support with industry leading CRE attorneys and skilled doc prep specialists.

“The GoDocs platform has been instrumental in elevating our closing processes and supporting our ambitious growth goals. GoDocs’ ability to provide customizable document solutions, combined with their expertise in 50-state compliance, has enabled us to deliver a seamless experience for our borrowers while maintaining industry-leading standards.”

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