Be Curious, Not Judgmental
There’s a moment in Ted Lasso that every leader should remember. During a game of darts, Ted is underestimated by someone who assumes he’s just a clueless American with no skill. But Ted surprises everyone, calmly revealing he’s been playing darts every Sunday for years. Then he shares this story:
“Guys have underestimated me my entire life. And for years I never understood why — it used to really bother me.
Then one day I was driving my little boy to school and I saw this quote by Walt Whitman. It was painted on the wall, and it said, ‘Be curious, not judgmental.’
I like that. So, I get back in my car and it hits me. All them fellas that used to belittle me, not a single one of them was curious. They thought they had everything all figured out, so they judged everything and everyone. And I realized that their underestimating me had nothing to do with who I was, it said everything about who they were.”
That line, be curious, not judgmental, is a reminder we take to heart at GoDocs.
Because we’ve been underestimated, too.
Now, to be clear, this isn’t a criticism of lenders. Far from it. They’ve been conditioned by decades of experience in an industry where innovation has been slow, where legacy systems have trained everyone to expect complexity, long onboarding cycles, and disappointing support. Where they’ve had to settle for “fine”. When that’s all you’ve seen, skepticism isn’t a judgment. It’s learned caution and pattern recognition.
But what if curiosity took the lead?
What Curiosity Looks Like in Lending Technology
Curiosity opens doors to better questions, and better outcomes. If more lenders led with curiosity instead of assumptions based on their past experiences, they’d uncover how much the technology landscape has changed, and how much they stand to gain.
If they were curious, they’d ask:
“Is there a better solution than the one I’m familiar with?”
Yes, absolutely. Legacy doc prep systems were built decades ago for a different lending world. They require complex setups, long onboarding times, and manual workarounds that slow down every deal. GoDocs flips that script generating attorney-quality, compliant loan documents in minutes, not days or weeks.
“Why should we trust a startup?”
We may look like a startup, but GoDocs has nearly three decades of commercial lending expertise behind it. We’ve served more than $2 billion in commercial loans for community banks to top-tier lenders, with a track record of speed, accuracy, and compliance that legacy systems simply can’t match.
“Can we get better customer service?”
Yes, and you deserve it. We’ve redefined what “support” means in this industry. Our legal experts and customer success teams work side by side with lenders, ensuring every deal moves forward smoothly. No more ticket queues or week-long waits for answers. Just real people, solving real problems, in real time. We are a true partner to our customers, and celebrate when our team goes above and beyond for them.
“Why does GoDocs focus on commercial loans?”
Because commercial lending creates tremendous value and growth for lenders, and we want to help financial institutions harness that value. Commercial lending is the engine of profitability for financial institutions offering large volumes and higher returns but also more complex structures.. It’s also where the risks are greatest if documentation isn’t done right. That’s why we’ve dedicated 27 years to mastering commercial loan documentation, so you can grow confidently, without adding legal or compliance risk.
Can modern tech really handle complex commercial deals?”
Yes, and better than legacy systems ever could. GoDocs isn’t a template-based consumer tool. It’s built for the full complexity of commercial lending, from CRE to construction, C&I, SBA, and more. The platform dynamically assembles compliant, state-specific packages based on deal structure, collateral, and jurisdiction, reducing legal review time and human error.
“Is this change going to be painful for my team?”
Not with GoDocs. We’ve eliminated the long, heavy implementations that legacy systems normalized. GoDocs customers are typically live in weeks rather than months. If they use GoDoc’s guaranteed compliant loan packages, they can get started creating documents immediately. And regardless of what documents are used, our customers can be up and running in days with little IT support.
The Power of Curiosity
Curiosity leads to discovery. When lenders take a moment to ask why things are the way they are and how they could be better, they often realize that the old way isn’t the only way. They see that innovation doesn’t have to mean risk. That speed doesn’t have to come at the cost of accuracy. And that GoDocs isn’t here to replace the human element in lending; we’re here to empower it.
Experience the Future of Commercial Loan Document Automation
Discover GoDocs, the leading SaaS solution powered by the sharpest legal minds in CRE! Schedule a demo today to elevate your lending process and to gain your competitive advantage.
VP, Marketing at GoDocs
