A GoDocs customer that previously relied on law firms for commercial loan closings faced a colossal task: seamlessly integrating their new in-house loan origination system with the GoDocs platform. Their IT team, already stretched thin, encountered unexpected obstacles with code on their internal systems.
Enter Our Superhero: Matt Lariviere, senior developer
Matt didn’t just provide support; he became an extension of the customer’s IT team. Matt conducted multiple in-depth Zoom working sessions, expertly guiding them through the integration process with his expert knowledge.
But Matt’s dedication went beyond just explanation. When the customer’s team was unable to resolve a bug within their own code, Matt proactively dove into their codebase, collaborating with their developers to identify and eliminate the issue.
This level of hands-on support is unprecedented in the document automation market. One of the customer’s Executive Vice Presidents stated that he had never witnessed such “white-glove service.” He emphasized that GoDocs is not just a vendor, but a true partner, wholeheartedly invested in their success. Matt’s extraordinary commitment exemplifies the GoDocs philosophy: building lasting partnerships and empowering customers to achieve their goals with unwavering confidence.
