Shortly after onboarding, a GoDocs customer, caught in the whirlwind of hyper-growth, was overwhelmed by a tidal wave of tasks.
Enter our Superheroes: The GoDocs Operations and Legal Teams
Instead of merely processing orders, James Martin, Chris Allison, and Amelia Guisinger from Operations, and Tucker Wade from Legal, launched strategic planning sessions to identify workflow bottlenecks and streamline processes within our client’s internal operations. They even engineered innovative process enhancements, including the integration of GoDocs LegalNet attorney partners to outsource critical closing operations, all while safeguarding the customer’s budget.
To further support the customer’s hyper-growth trajectory, GoDocs executed a custom playbook for the client:
- Open a Zoom Room Command Center: Providing instant, direct communication to our expert team for any mission-critical questions or urgent needs.
- Investor Intel Briefings: Deciphering investor confusion about the customer’s deal structures, fortified with irrefutable evidence from GoDocs documentation.
- Deal Structure Reconnaissance: Proactively providing strategic intel that prompted the customer to recalibrate their deal structures, aligning them with industry elite protocols.
- Title Services and Training Ops: Deploying a GoDocs LegalNet partner, an already trusted ally in entity reviews, to assume title service operations and provide essential training, forging a long-term, cost-effective strategic alliance.
The GoDocs team supported the customer beyond providing cutting-edge software solutions, by also engaging in building strategy, process optimization, and proactive support operations. This exemplifies our unwavering commitment to being true strategic partners, empowering our customers to conquer the challenges of hyper-growth and achieve their business objectives.
