Case Study · Acra Lending
Key Takeaways
GoDocs connected Acra Lending’s LOS to its loan document workflow through a JSON integration in under 30 days, eliminating manual double entry without disrupting operations.
Speed
98% faster document orders
Document order time dropped from 2.5 days to 30 minutes after the JSON integration.
Integration
<30 Days
Expected to take 60+ days, the full LOS integration was completed in under 30.
Operations
No headcount, no downtime
Zero new hires were needed and daily lending operations never stopped.
Partnership
GoDocs owned the hard parts
GoDocs coordinated across legal, development, and support so Acra had one clear path forward.
“From my experience, I expected integration to be the hard part. I was expecting months of complexity. But GoDocs provided resources on their end, took on the mapping work, and it was just remarkably smooth. Thirty days, max. Our IT team was stretched, so GoDocs brought resources and owned the heavy lifting.”
Andre Wycoff · SR Director OF Operations, Acra Lending
Acra Lending Needed a Deeper LOS Integration Without Burdening Their IT Team. Here's What Happened.
At GoDocs, lenders control how much customization and integration they start with, increasing connectivity over time as workflows evolve.
Our JSON integration lets lenders export borrower data directly from their LOS into GoDocs, eliminating manual rekeying and getting teams up and running fast, typically without any developer resources required.
Andre Wycoff, Senior Director of Operations at Acra Lending, knows that innovation in commercial lending is about building highly accurate connectivity across systems to drive speed and scalability. When Acra set out to deepen their GoDocs integration through a JSON connection, Andre expected a long, complex rollout.
What he got instead was a partnership. GoDocs took ownership of the hard parts, coordinated across legal, development, and support, and had Acra fully live in under 30 days, with no disruption to daily lending operations.
For Andre, the experience reaffirmed something he now says plainly: the best technology partnerships are defined by responsiveness and resourcefulness, not just technical capability.
The Opportunity: Automate Loan Data Transfer Without Stretching Resources
Hired to improve operational efficiency, Andre identified early on that a deeper GoDocs integration could automate manual loan data transfer and support higher commercial loan volume without adding headcount. The challenge: his IT team was already stretched thin.
The JSON integration promised to:
Remove manual steps from the document workflow, accelerating delivery to borrowers
Eliminate redundant data re-entry and the errors that come with it
Scale operations without increasing team size
But for any of that to matter, implementation had to go smoothly. Andre had reason to be skeptical.
RELATED READING
Learn how to eliminate double data entry between your LOS and document preparation platform with GoDocs integration options from basic JSON import to full automation. Read more >
The Solution: GoDocs Owned the Hard Parts
Most vendors would have asked Acra’s IT team to shoulder the integration work. GoDocs did the opposite. Here is how GoDocs showed up for each of Acra’s teams:
Acra's Compliance and Legal Team
GoDocs’ legal team crafted custom language on demand and guided Acra through complex compliance questions. They built an ongoing relationship with Acra’s compliance team to ensure confidence in the integrated workflow, and maintained that partnership well beyond launch.
Acra's Document Prep Team
GoDocs‘ support team trained Acra’s staff on the new integrated process. The workflow was intuitive, but GoDocs stayed engaged through staff transitions and turnover, making sure operations never skipped a beat.
Acra's IT Team
Instead of adding to their workload, GoDocs‘ development team took full ownership of data mapping, the most time-consuming and complex part of the project. GoDocs prioritized Acra’s tickets with urgency, removing the burden entirely from an already stretched department.
Acra's Operations Team
Throughout the 30-day sprint, GoDocs coordinated across legal, development, and support so Acra had one clear path forward. The integration happened in the background while daily lending operations continued without interruption.
Most vendors go quiet after implementation. Andre’s experience with GoDocs was the opposite:
“A lot of vendors are hard to reach when you really need them. With GoDocs, when I need to escalate something, I get a real person, and that matters when you’re trying to move fast. We also think of them as a strategic resource. If we’re planning a change or trying something new with our documents, we’ll typically loop in the GoDocs team to get their perspective.”
The Results: Seamless Integration, No Disruption
Results · Acra Lending
What Changed After the JSON Integration
| Metric | Before | After JSON Integration |
|---|---|---|
| Document Order Time | 2.5 days | 30 minutes |
| Implementation Timeline | Expected: 60+ days | Under 30 days |
| Headcount Added | N/A | Zero |
How the Integration Enhanced Operations
- Data flows directly from LOS to GoDocs
- Manual keying errors eliminated through consistent, automated data transfer
- Same team, higher volume: Acra scaled operations without adding headcount
- Zero workflow disruption: the integration deployed in the background while daily lending never stopped
Compliance and Quality Maintained
For lending operations, compliance and document accuracy are non-negotiable. The integration did not compromise either.
In Andre’s words:
“One of the reasons we value GoDocs is the assurance and protection they give us. That’s part of our reputation. When we automate workflows, we’re not cutting corners on compliance. That’s non-negotiable.” -Andre Wycoff
Looking Ahead: Foundation for Deeper Automation
The JSON integration is Phase 1. Acra is already seeing results, and future phases could go further:
- Embedded LOS Ordering: enabling document ordering directly within their LOS, so loan officers never have to leave their system
- LOS + Core Integration: automatic data flow across platforms with document generation triggered from within Acra’s LOS
“We’re already seeing real benefits. We’re planning to explore the next phase, deeper integration, more automation. Early signs are encouraging, and we’re optimistic about scaling further.”
-Andre Wycoff
See the Full 30-Day Integration Story
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Not Just a Platform. GoDocs Is a True Strategic Partner
Vendor responsiveness and partnership quality have a direct impact on implementation success and long-term business outcomes.
Instead of hiring more staff to handle growth, Andre Wycoff chose to deepen a partnership with a vendor that not only provided the technology but showed up, took ownership of the implementation, and delivered in just 30 days. That is real operational efficiency in action.
Andre now consults the GoDocs team as part of ongoing innovation planning, treating them as a strategic resource.
Experience the Future of Commercial Loan Document Automation
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