A Texas-based multi-market lender faced a complex portfolio of fix-and-flip loans involving 20 residential properties in the same county and state. The challenge? The lender had a strict policy requiring 125% Price to Allocated Loan Value for each property release, a structure they had never implemented before and weren’t sure GoDocs could handle.
Enter our Superheroes: Chris Allison, director of document services and James Martin, VP of Operations
Within minutes of learning of the customer’s issue, Chris and James were able to guide the customer through data entries for all 20 properties and ensure the release pricing was correctly structured. Their swift action enabled the customer to generate the necessary documentation and keep their deals on track.
But the heroics didn’t stop there. Our Development Team, led by Michael Scallan, and Product Team, led by Keith Mayer, recognized this wasn’t an isolated incident. They worked to quickly develop a fully automated solution, integrating the customer’s Loan Origination System with GoDocs through an API.
The result? Now, the customer can generate documents for complex multi-property loans instantly, eliminating future fire drills. This is customer-first service at GoDocs: anticipating challenges, providing solutions, and innovating to ensure our customers are always ready for their next big deal.
