GoDocs Careers

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Document Specialist
Customer Success

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Principal Software Engineer

Location: Remote

Department: Development

 

Company Description

GoDocs, the automation leader in commercial loan document generation, offers a next-generation software platform for banks, credit unions, and private lenders that creates a streamlined process for closing commercial loans. The first and only purely SaaS system for automated loan document generation, GoDocs provides lenders with a flexible digital solution that requires no training to use. The company has the #1 NPS customer satisfaction score in the industry and is trusted by industry-leading banks as well as community banks, Federal and local credit unions, and private lenders of all sizes. GoDocs is proud to back its solutions with 100% onshore support.  

 

Position Overview: 

GoDocs is looking for an exceptional Principal Software Engineer to become a key member of our core development team. This role demands an innovator adept at crafting reliable and scalable code that propels our transformative product vision forward. We are looking for a driven engineer who thrives in a challenging, collaborative environment and is eager to mentor and learn alongside a dynamic team. You will dive deep into architecting and coding solutions across the entire application stack, with a strong emphasis on backend development while making meaningful contributions to our frontend capabilities. At GoDocs, we share a passion for serving our customers and continually elevating the GoDocs experience. Join us to make a difference and grow your career!

 

Qualifications: 

  • 8+ years of software development experience
  • Strong development skills in C# / .Net or other object-oriented languages
  • Experience with modern JS frameworks like React and Angular, HML and CSS
  • Experience with SQL Server, MySQL, or other relational database development including data modeling and stored procedure development and tuning
  • Experience with TDD and an API-first approach to development
  • Proficiency with RESTful web services
  • Experience building a service-oriented architecture
  • Experience with build tools and CI/CD with Azure or AWS
  • Proficiency with containers
  • Knowledge of S.O.L.I.D. principles and advanced programming concepts such as design patterns
  • Knowledge and experience with banking technologies such as core integrations and integration middleware preferred
  • Experience with Azure search capabilities is a huge plus
  • Desire to mentor and teach others and work across technology and business domains

 

Key Activities: 

  • Follow the GoDocs Scrum/Agile requirement, design, and delivery process across the entire software development life cycle (SDLC) 
  • Work independently and collaboratively to deliver solutions to GoDocs customers
  • Participate in planning and grooming as it pertains to sprint execution
  • Understand the product and technical roadmap and how that translates to feature requirements
  • Participate in project-wide reviews of requirements, system architecture, and detailed design documents to enhance and evolve the GoDocs technology stack
  • Deliver stories and acceptance criteria (Including unit, integration, and performance tests)
  • Communicate and demonstrate technical capabilities to business stakeholders
  • Maintain JIRA and Confluence documentation

 

What We Offer

  • 130-150K salary
  • Comprehensive benefits package, including health, dental and vision insurance
  • Opportunities for professional growth and development
  • A supportive and collaborative work environment

 

GoDocs is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Now

Senior Software Engineer

Location: Remote

Department: Development

 

Company Description

GoDocs, the automation leader in commercial loan document generation, offers a next-generation software platform for banks, credit unions, and private lenders that creates a streamlined process for closing commercial loans. The first and only purely SaaS system for automated loan document generation, GoDocs provides lenders with a flexible digital solution that requires no training to use. The company has the #1 NPS customer satisfaction score in the industry and is trusted by industry-leading banks as well as community banks, Federal and local credit unions, and private lenders of all sizes. GoDocs is proud to back its solutions with 100% onshore support.  

 

Position Overview: 

GoDocs is searching for an accomplished Senior Software Engineer to bolster our core development team. This role offers the chance to design and deliver robust, scalable code that supports our transformative product roadmap. We are looking for an enthusiastic professional who thrives in a challenging, collaborative environment and is eager to contribute to our culture of innovation and continuous learning. As a key contributor, you will develop well-architected, clean code across the entire application stack, with a primary focus on backend development while delivering impactful frontend contributions. At GoDocs, we share a passion for serving our customers and continually elevating the GoDocs experience. Join us to make a difference and grow your career!

 

Qualifications: 

  • 5+ years of software development experience
  • Strong development skills in C# / .Net or other object-oriented languages
  • Experience with modern JS frameworks like React and Angular, HML and CSS
  • Experience with SQL Server, MySQL, or other relational database development including data modeling and stored procedure development and tuning
  • Experience with TDD and an API-first approach to development
  • Proficiency with RESTful web services
  • Experience building a service-oriented architecture
  • Experience with build tools and CI/CD with Azure or AWS
  • Proficiency with containers
  • Knowledge of S.O.L.I.D. principles and advanced programming concepts such as design patterns
  • Knowledge and experience with banking technologies such as core integrations and integration middleware preferred
  • Experience with Azure search capabilities is a huge plus
  • Desire to mentor and teach others and work across technology and business domains

 

Key Activities: 

  • Follow the GoDocs Scrum/Agile requirement, design, and delivery process across the entire software development life cycle (SDLC)
  • Work independently and collaboratively to deliver solutions to GoDocs customers
  • Participate in planning and grooming as it pertains to sprint execution
  • Understand the product and technical roadmap and how that translates to feature requirements
  • Participate in project-wide reviews of requirements, system architecture, and detailed design documents to enhance and evolve the GoDocs technology stack
  • Deliver stories and acceptance criteria (Including unit, integration, and performance tests)
  • Communicate and demonstrate technical capabilities to business stakeholders
  • Maintain JIRA and Confluence documentation

 

What We Offer

  • 110-120K salary
  • Comprehensive benefits package, including health, dental and vision insurance
  • Opportunities for professional growth and development
  • A supportive and collaborative work environment

 

GoDocs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Now

Account Executive

Location: Remote

Department: Sales

Reports to: VP of Sales

 

Company Description

GoDocs, the automation leader in commercial loan document generation, offers a next-generation software platform for banks, credit unions, and private lenders that creates a streamlined process for closing commercial loans. The first and only purely SaaS system for automated loan document generation, GoDocs provides lenders with a flexible digital solution that requires no training to use. The company has the #1 NPS customer satisfaction score in the industry and is trusted by industry-leading banks as well as community banks, Federal and local credit unions, and private lenders of all sizes.  GoDocs is proud to back its solutions with 100% onshore support. 

 

Position Overview

GoDocs is seeking a proactive and driven Enterprise Account Executive to join our sales team.  In this role, you will be responsible for identifying, prospecting, and closing your own deals.  You will play a key role in driving revenue growth by developing new business opportunities and fostering long-term client relationships. 

 

Key Responsibilities

  • Identify and research new business opportunities through various channels (outbound activity, networking, referrals, inbound leads, etc.)
  • Develop and execute effective sales strategies to generate leads and close deals, working with the GoDocs sales process and methodology
  • Conduct sales presentations and product demonstrations to prospective clients
  • Respond to customer feedback during the sales process and resolve objections to influence decision-making
  • Negotiate terms of sales, pricing, and contract agreements with prospects
  • Build and maintain strong relationships with clients to ensure customer satisfaction and repeat business
  • Meet and exceed monthly, quarterly, and annual sales targets
  • Collaborate with internal teams to ensure seamless delivery and implementation of products
  • Maintain accurate records of all sales activities in our CRM system
  • Stay current on industry trends, competitor activities, and customer feedback in order to effectively conduct sales processes
  • Attend tradeshows and industry conferences as needed

 

Ideal Profile

  • Strong organizational and time management skills
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex sales cycles and prospect objections
  • A self-starter with the ability to work independently and the ability to adapt to a fast-paced, dynamic environment and manage multiple priorities simultaneously
  • Hands-on, roll-up-your-sleeves approach; comfortable working in and with a flat organization
  • Ideally, has experience in the Commercial Real Estate / Commercial Lending industry

 

Required Qualifications

  • Bachelor’s degree
  • Proven track record of success (minimum of 5 years), preferably in Fintech
  • Ability to tackle all areas of the sales process (Building sequences, enrolling prospects, cold calling/working demo requests, strong discovery/demo and negotiation skills)
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams, prospects, and external partners
  • Strong ability to build and maintain relationships with clients
  • Self-motivated with a results-driven approach
  • Proficiency in CRM software and Microsoft Suite
  • Ability to work independently and as part of a team

 

What We Offer

  • 130K – 150K salary / 220K – 240K OTE
  • Competitive salary and commission structure
  • Comprehensive benefits package, including health, dental and vision insurance
  • Opportunities for professional growth and development
  • A supportive and collaborative work environment
  • Chance to get in at the ground level, working closely with the VP of Sales and CEO

 

GoDocs is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Now

Client Success Manager

Location: Remote

Department: Operations

Company Description

GoDocs, the automation leader in commercial loan document generation, offers a next-generation software platform for banks, credit unions, and private lenders that creates a streamlined process for closing commercial loans. The first and only purely SaaS system for automated loan document generation, GoDocs provides lenders with a flexible digital solution that requires no training to use. The company has the #1 NPS customer satisfaction score in the industry and is trusted by industry-leading banks as well as community banks, Federal and local credit unions, and private lenders of all sizes. GoDocs is proud to back its solutions with 100% onshore support.  

 

Position Overview: 

The Client Success Manager (CSM) supports GoDocs clients by developing strong client relationships, ensuring client satisfaction, and driving product adoption and success. CSMs are the primary point of contact for our clients, responsible for managing the client journey following onboarding through renewal and expansion. CSMs focus on building customer loyalty and long-term relationships, serving as the connection for clients between GoDocs’ Sales and Customer Operations functions. This role will be responsible for building the Client Success playbook and tools for GoDocs and will have a strong voice in how the function operates moving forward. 

 

Duties will include: 

  • Develop and maintain strong, long-lasting client relationships by understanding their needs, goals, and challenges. Act as the main point of contact for management-level client communications 
  • Collaborate closely with the Customer Support organization to ensure a seamless customer experience. You will escalate complex technical issues or bug reports to the support team, while also working with them to proactively address common user questions and concerns
  • Support the Customer Support and Customer Onboarding teams with client communications 
  • Act as an advocate for the client within the company, ensuring their needs and feedback are communicated and addressed. Collaborate with internal teams to resolve issues and enhance the client experience. This will include specifically evaluating and moving valuable customer feedback forward to the product management team 
  • Build the Client Success playbook and toolset for GoDocs, along with the NPS and Customer Health Scorecard programs  
  • Regularly monitor client performance and usage metrics to identify opportunities for improvement and potential issues. Proactively address any concerns and provide strategic recommendations to optimize client outcomes 
  • Provide regular reports on client success metrics, feedback, and satisfaction levels. Use data-driven insights to inform strategies and improve client outcomes 
  • Lead monthly and quarterly business reviews, collaborating with our Customer Operations team in the development of plans and strategies 
  • Drive client renewals by demonstrating the value of our solutions and identifying opportunities for upselling and cross-selling. Develop and execute strategies to expand client engagement and satisfaction 
  • Participate in the execution of Client Advisory Board meetings in conjunction with Product Management 
  • Lead working sessions with clients regarding their lending process in order to identify process improvements leveraging the GoDocs platform 

Ideal Profile: 

  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex business issues and drive innovation in support of the company’s goals 
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams, stakeholders, and external partners 
  • Knowledge of industry best practices and emerging solutions, with the ability to assess their potential impact and make informed recommendations 
  • A self-starter with the ability to work independently and the ability to adapt to a fast-paced, dynamic environment and manage multiple priorities simultaneously 
  • Strong decision-making skills, with the ability to analyze data, evaluate risks, and make sound judgments 
  • Drives quickly toward action/decisions; doesn’t over-plan 
  • Hands-on, roll-up-your-sleeves approach; comfortable working in and with a flat organization 
  • Ideally has experience in the Commercial Real Estate / Commercial Lending industry 

 

Required Qualifications: 

  • Bachelor’s degree in Business Administration, Finance, Economics, or a related field. 
  • 3-5 years of experience in client success, account management, or a related role 
  • Extensive knowledge of commercial lending and the associated ecosystem of service and software providers – existing experience in lending operations a plus 
  • Proven track record of managing client relationships and driving client success 
  • Excellent communication, negotiation, and presentation skills 
  • Ability to think creatively and innovate in a fast-paced environment 
  • Strong problem-solving and decision-making abilities 
  • Proficiency in CRM software and other relevant tools 
  • Strong organizational and time-management skills 

What We Offer

  • 120K – 160K salary
  • Comprehensive benefits package, including health, dental and vision insurance
  • Opportunities for professional growth and development
  • A supportive and collaborative work environment

GoDocs is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Now
"I feel respected and valued for what I bring to the company."

“I joined this team of hard-working professionals in 2009. I’m glad I am a part of GoDocs because not only is there a caring culture here but I am surrounded by great individuals whom I can learn from and who encourage me to take on new and challenging opportunities. I feel respected and valued for what I bring to the company.”

Saifon Underwood

Administrative Coordinator

"GoDocs thrives on input from anyone and all voices have a place here."
“After being at my past job for over eleven years, I tentatively entered the job market seeking a role that has flexibility, transparency, career growth, and a supportive team. I found all of that and more at GoDocs. All voices have a place here at GoDocs. I am very happy I took the leap to join this team and look forward to many years ahead.”
Jared Lewis

Jared Lewis

Principal Software Architect

"I joined GoDocs because I wanted a rewarding and challenging career."

“One of the great things about working here is that a “typical day” is never typical. There is always something new or challenging happening every day which allows so much room for personal and professional growth. The company’s leadership team is always there to help when challenges arise and all employees feel appreciated and recognized for their hard work.”

Courtney G

Courtnie Gallegos

Senior Document Specialist and Team Leader

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